Procurement Guide

Step 1 — State the product category

The customer tells us clearly which category of product is required:

• Art sculptures
• Modern furniture
• Panels
• High-end artworks

Also required: whether reference images or a written specification can be supplied — clear references prevent later disputes about appearance and finish.

Step 2 — Agree who produces the design

The customer chooses one of these routes:

1. We produce the design — a Design Service Agreement is signed before design work begins.
2. The customer provides the design — we act as OEM, manufacturing strictly to the drawing.
3. The customer asks us to design — we act as ODM, producing both the design and the product.

Why it matters: the OEM/ODM choice determines who owns the design, who is responsible for fitness for purpose, and who bears the cost of changes.

Step 3 — Material samples

• If samples are required — we supply them, and the customer bears the initial material sample cost and the freight cost.
• If samples are not required — the step is skipped and the process moves to contract signing.

Sample cost credit: the sample cost is credited against later orders, from 10% to 100% of the purchase value — it is progressively returned as the customer buys.

Step 4 — Sign the agreements and pay the advance

Two agreements are signed:

1. The Framework Agreement — the commercial terms governing the ongoing relationship.
2. The Technical Agreement — specification, tolerances, finish, packing and acceptance criteria.

The customer then pays the advance payment in the amount and by the date stated in the contract.

Step 5 — Initial sample review and approval

For batch orders, the initial sample is submitted for review before any mass production. Both video review and on-site review are supported.

• Approved — production proceeds to Stage 3.
• Not approved — the sample is revised and re-submitted until approval is given.

Step 6 — Batch production after approval

Once the sample is approved, batch production starts. Both third-party inspection and on-site inspection are supported.

In-process inspection is carried out as production proceeds, and non-conforming items are reworked. Materials and components are verified before release to production.

Step 7 — Pay the balance and ship

The customer pays the remaining balance as set out in the contract. Goods are shipped to the destination specified in the contract, on the packing, documentation and shipping terms (such as Incoterms) agreed in the Framework Agreement.

Step 8 — Installation

• If installation is included — we coordinate and mobilise personnel to install on site.
• If installation is not included — we provide installation guidance and the customer installs.

Note: where installation is excluded, the customer is responsible for site readiness, lifting equipment and compliance with local site rules.

Step 9 — Continuous after-sales follow-up

We continue to track the order after delivery and installation — following up on any defect, replacement or technical question, and maintaining contact so later orders and repeat specifications are handled consistently.